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Grievance Redressal — For SLTL Employees

Tell us what went wrong. We will make it right.

Every complaint that reaches this page is read by SLTL's grievance team — not a bot, not a queue that goes nowhere. Your identity stays protected. Share your details if you want updates, or report the issue completely anonymously. Either way it is treated as confidential, acknowledged within 24 hours and resolved at the earliest.

Start your complaint Takes about 3 minutes. No login needed.

Kept confidential

Only the grievance team can see your complaint. Nothing is shared with your supervisor or department without your permission.

No action against you

Raising an honest complaint will never affect your job, your shift, your pay or your record. That is a company rule.

Reply within 24 hours

You get a complaint number as soon as you submit, a reply within one working day, and a solution at the earliest.

Complaint Form

How do you want to report?

Pick one. You can change it any time before you submit.

You are reporting without your name. We do not ask for your name, employee ID or mobile number, and none of it is saved. For security, every submission does record the full network (IP) address and device it was sent from, and this is stored along with your complaint. It is kept only to stop misuse of this form — not to find out who you are. Please note down the complaint number shown after you submit — that is the only way to check what happened.

Your name *

Employee ID *

Department *

Mobile number *

Email Optional — only if you have a company email

About your complaint

What is it about? *

How serious is it? *

Where did it happen? Optional

When did it happen? Optional

Write the problem in one line *

Now explain it fully * Write the date, who was involved, what happened, and what you have already tried. Write in Hindi, Gujarati or English — whichever is easier for you.

Add photos or documents Optional — up to 3 files, 5 MB each. Photo, PDF or Word.

Choose files

No file chosen yet

A photo can carry hidden details such as where it was taken. If you are reporting without your name, check the photo before adding it.

You will get a complaint number on the next screen. Keep it safe.

For security, the full IP address and device details of every submission are recorded and stored with the complaint.

We have received your complaint

Thank you for telling us. Our grievance team will reply within one working day and work to solve it at the earliest.

Your complaint number

—

What happens next

Four steps — and you are told at every one

STEP 1

You tell us

With your name or without it. You get a complaint number straight away.

STEP 2

We look into it

The grievance team reads it, decides how urgent it is, and gives it to one responsible person within 24 hours.

STEP 3

We fix it

We check the facts with the people concerned and take the action needed to correct it.

STEP 4

We tell you the result

If you gave your name, we contact you. If not, show your complaint number at the HR desk to know the status.

What you can report here

Anything at work that is not right

Behaviour & harassment

Bad language, threats, harassment, favouritism or unfair treatment by anyone.

Safety & hazards

Unsafe machines, missing safety gear, or anything that can injure someone.

Salary & attendance

Wrong salary, PF, overtime not counted, or attendance marked incorrectly.

Leave & shift

Leave not approved, sudden shift changes, or working hours beyond the rules.

Canteen, transport & facilities

Food quality, bus timing, washrooms, drinking water, hostel or locker problems.

Fraud & misuse

Theft, bribery, or misuse of company money, material or machines.

Cannot fill this yourself?

Ask anyone at the HR desk to fill it with you — they must do it without asking why. For an urgent safety problem, call +91 99250 36495 straight away.